Contextual Factors and Cost Profiles Associated with Employee Turnover

Contextual Factors and Cost Profiles Associated with Employee Turnover

Excerpt] Employee turnover has long plagued the hospitality industry. In the lodging segment, turnover rates have been shown to average about 60 percent annually for line-level employees (Woods, Heck, and Sciarini 1998) and about 25 percent for managerial positions (Smith Travel Research, Tracey, and Tews 2002). This concern is even greater in other hospitality contexts, such as quick-service r...

Commitment profiles and employee turnover☆

Article history: Received 7 November 2012 Available online 4 February 2013 We examined how affective (AC), normative (NC), perceived sacrifice (PS), and few alternatives (FA) commitments combine to form profiles and determine turnover intention and turnover.We theorized that three mechanisms account for how profiles operate, i.e., the degree to which membership is internally regulated, the perc...

Factors associated with turnover

Fraud scandals can create incentives to change managers in an attempt to improve the firm’s performance, recover lost reputational capital, or limit the firm’s exposure to liabilities that arise from the fraud. It also is possible that the revelation of fraud creates incentives to change the composition of the firm’s board, to improve the external monitoring of managers, or to rent new director...

A Contextual Study of Links between Employee Satisfaction, Employee Turnover, Customer Satisfaction and Financial Performance

An essential aspect of the balanced scorecard is the articulation of the links between nonfinancial measures such as employee satisfaction and customer satisfaction and financial measures of performance. However, there is little evidence documenting the link between employee satisfaction and customer satisfaction, and their impact on financial performance. Using cross-sectional data on a sample...

CHAPTER 2: LITERATURE REVIEW 2.1 Employee Turnover and Retention: Conceptual Framework 2.2 Factors Affecting Employee Turnover 2.3 Factors Affecting Employee Retention 2.4 Employee Turnover and Retention in Non-Profit Organizations 2.5 Turnover and Retention in Non-Profit Sector: Indian Scenario